Product Return and Refund Policy
LashStylez.com endeavors to always ship products of the highest quality. Due to sanitary and health regulations LashStylez.com is unable to accept returns on any opened or used products. Furthermore, we cannot accept returns on Foaming Cleansers, Bond/Sealant and Removers.

Defective /Damaged Products Policy
If you receive a product which you consider to be defective or damaged, you must contact Lashstylez.com immediately on
0437 737 447 and you are required to email us at support@lashstylez.com within 24 hours with a detailed description of the faulty or damage product with clear pictures attached. If the product is determined to be damaged or defective, you will be advised to return the item to us via Australia Post – Standard Shipping. On receipt of the item your purchase will either be replaced or credited, and the cost of the return postage will be allocated to your account for future purchases or refunded to your account or credit card. LashStylez.com will not refund or accept returns on items (just because) the purchaser cannot use the product correctly or is not trained or skilled in the use of the product.

Change of Mind Policy
LashStylez.com Cleansers, Bond/Sealant and Removers; LashStylez.com will honor all return requests provided that the request is made via email to support@lashstylez.com within 7-days of receiving the product. The product must be returned in its pre-purchased condition and cannot have been opened, used or tampered with. The purchaser is responsible to cover all return shipping costs.
A store credit will be made out to the value of the product. (Shipping costs will not be refunded for change of mind returns).
Please be careful in ensuring the returned item is packaged in the same condition as it was received as we will not accept items damaged in transit. Please provide tracking with your return as we will not be responsible for lost items that cannot be tracked. Insurance cover for your returned item is at the discretion of the purchaser.